Data Privacy Policy
This Privacy Policy explains how Madnix Casino collects, uses and protects personal and technical information when you register, deposit, play or otherwise interact with our site and services. It covers the main categories of data we handle - identity and contact details, device and usage data, payment and transaction records - and sets out your rights to access, correct or delete personal data. The page also explains cookies and tracking, third-party sharing in general terms, security measures we apply and how we notify you of policy updates. Using the service indicates acceptance of these terms.
Types of data collected
Personal and identity data
Registration details (name, email, date of birth), verified ID documents, address and phone number. Data used for account setup, KYC and age checks, and payment verification.
Technical and device data
IP address, device identifiers, browser type, operating system, screen size and session logs. Collected for access, troubleshooting, fraud detection and basic analytics.
Transactional data
Deposit and withdrawal records, payment method details, currency (including A$ and crypto), bet history and game activity. Stored to process payments, handle disputes and meet legal requirements.
How we use information
Provide account services, process deposits and withdrawals, verify identity, prevent fraud and money laundering, and maintain account security. Use transaction and play data for payment reconciliation and to resolve disputes. Send transactional messages such as account confirmations and required notices. Use aggregated, anonymised data for basic analytics and platform maintenance.
Data protection and security practices
Encryption and access
Connections secured with TLS 1.2 and site certificates. Personal and payment data stored on protected systems with restricted access and authentication controls. Access is limited to authorised personnel and service providers on a need-to-know basis.
Storage and retention
Data retained as required for account services, payments, legal compliance and dispute handling. Identification documents and transactional records are kept for the period required by applicable laws, then securely deleted or anonymised.
Cookies and tracking technologies
Cookies, local storage and similar technologies are used to manage sessions, remember preferences, run analytics and support fraud prevention. Third-party analytics and advertising tags may be present to measure site performance and campaign reach.
Managing cookies
Most browsers allow blocking or deleting cookies. Disabling certain cookies may affect site functions such as login persistence and game loading. Cookie settings can be managed in your browser or device.
User rights regarding data
Right to access personal data we hold, request correction of inaccurate information, request deletion where permitted, and request restriction of processing. You may also withdraw consent for marketing communications. Portability requests may be considered where technically feasible.
How to make a request
Submit data requests by contacting support at [email protected]. We may require identity verification before actioning requests. We aim to respond in a timely manner and will advise if we cannot comply for legal reasons.
Data sharing and third parties
Data may be shared with payment processors, KYC and identity verification providers, fraud-prevention services, analytics vendors and hosting providers to deliver the service. We may disclose data to comply with legal obligations or lawful requests from authorities. Third parties act as processors and are contractually bound to protect personal data.
Updates to this policy
Policy changes are posted on the site with an effective date. Continued use of the service after changes indicates acceptance. For questions or concerns about privacy practices contact support at [email protected].