Contact our team
Need help with account questions, technical issues, payments or general feedback? Our support team is ready to assist via live chat, email or phone. Contact us for registration help, withdrawal queries, bonus activation, verification questions or site access problems. Response times vary by channel; urgent matters are prioritised during support hours. Use the contact table below to pick the quickest channel for your enquiry and get direct assistance from our team.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat available during support hours; email for account and payment issues |
| General enquiries | [email protected] - corporate and billing queries |
| Affiliate enquiries | [email protected] - partner sign-ups and tracking |
| Phone | +61 2 9472 5831 - call or SMS for local support |
| Working hours | Mon-Sun, 09:00-23:00 AEST |
Email Support
Email is the preferred contact method for detailed requests, account-related issues or any case needing explanations or documents. Please use a clear subject line and include your account ID and current contact details to speed handling. Attach required files and any reference numbers to avoid delays. Expect a response within business hours - include a phone number only if follow-up is needed.
Submit your enquiry
Response Time
Support requests are typically handled promptly; most enquiries are answered within one business day. Simple questions via live chat or email often get faster replies, while complex verification or payment issues can take longer depending on their nature. We'll keep you updated and aim to resolve cases as quickly as possible, though resolution times vary by issue and required checks.
Feedback
Got feedback or suggestions for the site? Send them through and we’ll review them carefully. Use Live Chat, the feedback form or email to tell us what’s working, what’s not, and what features or promos you’d like to see. We take suggestions on board and use them to improve the website, fixes and future updates.